Service Guarantee

All courses offered are registered with the Council for Private Education (CPE). Constant reviews and updates are done on all our printed brochures and marketing collaterals of AES and its programs to reflect accurate information.

About the Private Education Act

The Private Education Act, gazetted only in October 2009, aims to strengthen the registration framework and enforcement provisions for all private education institutions (PEIs). The Act also provided for the Council for Private Education (CPE) to be set up as the regulatory authority which will oversee the new regime and to promote best practices among private education institutions, this will over time ultimately raise the standard in the private education sector.

For more information and details regarding the Private Education Act, please visit CPE's website at www.cpe.gov.sg

About EduTrust Certification Scheme

The EduTrust certification scheme is a voluntarily scheme enforced to regulate the educational sector which all Private Education Institutes (PEIs) can choose to adopt or abort. It helps to distinguish higher quality players in Singapore's private education industry.

Although the scheme is classified as a voluntarily application, PEIs need to be EduTrust-certified before being able to offer placement for international students who require a Student's Pass from the Immigration and Checkpoint Authority (ICA)

For more information and details regarding EduTrust Certification Scheme, please visit CPE's website at www.cpe.gov.sg

About Student Pass and Immigration related issues

International students are required to have a valid Student Pass to study in Singapore. This processing of student passes can only be made possible after EduTrust Accreditation with approval given only by the Immigration and Checkpoints Authority (ICA).

International students must abide by the rules and regulations set out by the ICA which includes but not limited to spending a minimum of at least 5 hours in school from Mondays to Fridays, excluding public holidays or under the written consent of absence from a certified medical practitioner. Holders of Student pass are also strictly prohibited from working.

More information can be found on www.ica.gov.sg

Violation of ICA rules and other such laws of the republic of Singapore will result in an immediate cancellation of the student pass. Course of study will be disrupted which may result in a termination of course, otherwise the nature of student pass cancellation will be reviewed by the academy and a deferment may be considered at the sole discretion of AES.

About Fee Protection Scheme

The Fee Protection Scheme (FPS) serves to protect students' fees in the event education institution is unable to continue operating due to insolvency, and/or regulatory closure. The FPS also protects if the PEI fails to pay penalties or return fees to the students arising from judgement made against it by the Singapore courts.

FPS can be in a form of Escrow or Insurance and it is compulsory for all local and international students enrolled at PEIs seeking EduTrust certification.

Aesthetics International Academy (AES) has adopted the purchase of insurance for the mandatory FPS requirement and has entered into a master insurance agreement with Lonpac Insurance Bhd. To enjoy coverage for fees, students are required to pay an insurance premium in accordance to the programme enrolled. FPS activation is immediate upon course enrolment.

For more information and details regarding FPS, please visit CPE's website at www.cpe.gov.sg

About Medical Insurance

Medical insurance coverage is mandatory for all international students studying in Singapore. The inclusion is also extended to Singaporeans and PRs who do not have the minimum adequate coverage of not lesser than $20,000 per annum, etc.

AES works closely with AXA Insurance Singapore, where students deemed underinsured can purchase insurance policy so as to obtain the required level of coverage. Premiums will have to be paid in full, whilst coverage is only valid for the duration of course and all unconsumed premium will then, after completion of course be refunded to the students respectively.

Students will be given an original copy of the medical insurance policy stating clearly the policy's terms & conditions, claim procedure, exclusions, etc.

Evidence of the medical insurance must be produced prior to course admission. This Medical Insurance scheme is not mandatory for part-time students.

Information on Insurer and minimum coverage: Insurance provider: AXA Insurance Singapore

Type of coverage: Group Hospitalisation & Surgical Insurance

Benefits schedule: (Maximum limit - S$20,000) a)Daily hospital Room & Board
b)Hospital Miscellaneous Services
c) Surgeon's Fee & Anaesthetist's Fee
d) Pre & post-hospitalisation Specialist Consultation/Diagnostic Services/Treatment*
e) Emergency Outpatient Treatment
f) Intensive Care Unit (ICU)
g) Medical Report Feesh) Hospital confinement due to mental illness) Death Benefit

*Refer to actual policy for capped amount per claim per visit.

About the PEI-Student Contract

The PEI Student Contract, drafted between the PEI and Student, clearly states information on fees, study module, policies and vital information related to the PEI's programmes.

A standard copy of the PEI-Student contract is available at www.cpe.gov.sg

AES's PEI-Student contract is also available upon request.

IMPORTANT NOTE: AES will not accept any payment before the signing of the PEI-Student Contract.

Facilities and Resources

At AES, we pride ourselves to provide welfare and amenities for all our students so that they can have a pleasant and enjoyable study environment. Operation hours for the academy's facilities are as per AES's operating hours. Please refer to your student handbook for details.

Computer System / Wireless Internet LAN or wireless Internet usage will be made available to students (out of curriculum time) on the computers located in the study hall. Log-in will be required using you student ID card. All students are advised to use the internet responsibly, primarily for research purposes, such as information on thesis etc. Activities such as viewing of pornographic materials, unauthorised file-sharing / downloading, gaming and online streaming or gambling are strictly NOT allowed.

Students will be given trail test Multiple Choice Questions (MCQ) as revision practices. Please log into the system using your Student ID card where your tests will be generated automatically up to your point of study. Test results will be auto tabulated and recorded towards your final examination score.

Swimming / Gym Facilities Student who wishes to use the swimming pool / gym located in the same building are to submit a request form to the administrative team. The student ID card will be collected in exchange for the swimming pool/gym access card. Please take note that the use of the swimming pool/gym is a privilege extended by the academy for all students. The swimming pool and gym belongs to the administration of the building; all students who wish to use the facility must abide to the rules and regulations of the swimming pool as set by the administration of the building at all times. Students who intend to use the facility are to use it at their own risk, for AES shall not be held responsible for any physical damages inflicted on the property nor on the student.

Car and Motorcycle Season Parking Drivers with their own vehicle who wish to park at the school can apply for season parking subjected to availability. Fees will be made payable to the building management located at the 1st level. Administrative personnel of AES will be glad to assist you in any way possible.

Additional Coaching Addition Extra coaching/practice sessions will be conducted at the discretion of the educators in approximately 1 month running towards the international examination. Further information on the dates and commencement of these sessions will be revealed in due time.

External Libraries The national library is located at 100 Victoria Street, which is within a walking distance of just 5 minutes away where students can do past-time reading and conduct various researches.

For a list of community libraries, please visit www.nbl.gov.sg

Accommodation

International students planning to pursue their studies in Singapore can choose from the various accommodation providers as AES currently does not provide any boarding services.

The various types of residence available for rental may range from an average of $200 per month per student to $2000 and above, per month per student, dependent on type and location.

For more information on the types of accommodation that best suit your needs, please visit www.singaporeedu.gov.sg

Listed below are some services providers extracted at random that may attend to your accommodation needs.

AES is not commissioned for referrals of students seeking accommodation. Any events or misunderstanding arising from such activities are solely coincidental.

www.globalhomestay.com.sg
www.studentsnetworkservices.com
www.servicedapartments.org.sg

Alternatively, you can contact the following/s; where accommodation and travel matters for foreign students can be arranged. YMCA International House 1 Orchard Road S'238824 Tel: 6336 6000 Fax: 6337 3140

YWCA National Office 254 Outram Road Tel: 6223 1227 Fax: 6227 3650

Property Agents can often assist in the rental of apartments/rooms, semi-private or private apartments. However, please practice caution and seek advice when in doubt. Listing of properties and its various agents can be found under the classified section of the Straits Times (Local papers).

If in doubt of all of the above, you can contact the Council for Private Education (CPE), Student Services Centre, located at: CPE Student Service Centre 1 Orchard Road, YMCA Building #01-01, Singapore 238824 www.cpe.gov.sg Email: CPE_CONTACT@cpe.gov.sg

The above information is strictly for reference. AES must not be held responsible for any misinterpretation or misunderstanding that may unintentionally mislead or undermine the quality & service rendered by the above-mentioned.

Understanding the Application Procedure

Course Requirement and Pre-requisites The minimum requirement as stated in the marketing collaterals shall comply. That is, students are expected to be at least 16 years of age, with proficiency in either English or Chinese. Students should possess at least a G.C.E 'N' Levels certificate or equivalent educational credentials so as to be adequately prepared for the rigorous and demanding courses in beauty therapy.

However, the educational requirement is subjected to exemption. Individuals may be exempted from the educational qualification requirement if the chief educator is satisfied that the individual has demonstrated his/her abilities (through a short interview) to cope with the course of study.

The academy would like to remind all interested parties that the courses offered are demanding, challenging and requires constant revision and practice to ensure satisfactory performance in class.

Fee Structure Total Course Fees = Course Fee + Fee Protection Scheme (FPS) Fee *+ Medical Insurance (MI)^

* FPS Insurance is payable for the mandatory insurance under the Fee Protection Scheme. Kindly refer to Section 10 on Fee Protection Scheme in this document.

^ MI is payable for the Medical Insurance that is mandatory for all students in the academy. Refer to the Section 11 on Medical Insurance in this document.

International students are required to pay additional fees with regards to student pass application related fees. A detailed breakdown will be covered in a separate document on Student Pass Application.

Miscellaneous Fees are payable only where applicable (eg. Examination Fee). Kindly refer to the list of Miscellaneous Fees in the Student Contract and website.

Further information on course assessment and lesson conduct can also be found in the student handbook.

Transfer Policy

Transfer of course must be submitted in writing together with the "Course Transfer / Upgrade Form" together with supporting documents and also subjected to the course availability. Student will be asked to make good the amount of the difference in course fees for enrollment into the new course.

FPS will be re-purchased and a superseding student contract for the new course would be signed.

Withdrawal and Refund Policy

Should students encounter any problem during their course of study, they should seek help and advice from their immediate educator or the Principal. If withdrawals are inevitable, students are required to submit the "Course Withdrawal Form" to the management. Parental acknowledgement is required for students below 18 years of age.

Provided that; (i) All outstanding arrears are cleared before the date of submission of the withdrawal application. (ii) Students have completely handed over the locker and settled all administrative matters, eg. FPS / MI refund etc. (iii) The student had submitted all supporting documents required including the student survey form and had also attended an exit interview with the Chief Educator / Principal.

ALTERNATIVELY: The student shall be entitled to immediately withdraw from the Course by giving written notice (no electronic-mail shall be considered valid notice) to Aesthetics International Academy of his/her intention to do so under the following circumstances:

(i) Aesthetics International Academy fails, for any reason, to commence the Course on the Commencement Date; (ii) Aesthetics International Academy fails, for any reason, to complete the Course by the Completion Date subject to the Student completing his/her modules within the expected academic duration. (iii) Aesthetics International Academy terminates the Course for any reason prior to completion of the Course; (iv) Aesthetics International Academy is in material breach of its obligation under this Agreement.